G2A Loot - FAQ

  • What can I get via game boxes offered on G2A Loot?

    Our game boxes contain several types of items:

    - Games that can be redeemed on Steam

    - Extra Loot Points

    - Discounts on specific games on G2A.COM

    - G2A Plus subscriptions (added to your account on G2A.COM for a certain amount of time, depending on the subscription)

    You can always preview the contents of a game box before you open it.

  • Can games from G2A Loot only be redeemed on Steam?

    Yes, you get Steam keys via G2A Loot. However, they can be activated in any region, there are no restrictions.

  • How can I claim games from G2A Loot? How much time do I have to do that?

    1. Go to the "My loot" tab (upper right corner of your screen).

    2. Find your game and click on "Get your key".

    3. A window will pop-up. Click on "Show me the key".

    4. You will see the key right after the loading process is finished. This may take up to 30 seconds.

    You have 24 hours to redeem games from G2A Loot.

  • What happens if I do not claim a game in 24 hours from receiving it?

    It will be automatically returned to G2A Loot and you will receive the respective amount of Loot Points instead.

  • I claimed my game key from G2A Loot. Where do I use it now?

    When displaying your game key in G2A Loot, click on the button “How to activate?” found below the key. It will take you to a guide on how to activate your game.

  • I got a game that I already have from a game box. What can I do now?

    You can transfer it back to G2A Loot for a certain amount of Loot Points.

  • I displayed the key for a game but I changed my mind. Can I resell it back for Loot points?

    Once you decide to display your game key, there is no option to transfer it back to G2A Loot for Loot points.

  • Something went wrong when I was trying to claim my game key from G2A Loot. What should I do?

    Try these solutions:

    - Wait a few minutes and try to redeem your game again.

    - Log out and log back in to your G2A Loot account.

    - Clear the cookies & cache of your browser.

    - Try the incognito mode or a different browser.

    If the problem's still there, contact our Support team.

  • Are there any limits on buying game boxes?

    You can use the G2A Loot as much as you want. Still, remember that there’s a daily limit on account top-ups. You can do that 10 times a day and the total amount cannot exceed €500. In justified cases those limits can change.

  • I topped up my account, but the balance didn't change. What should I do?

    It can take several minutes to process your payment. If you've been waiting too long, please contact our Support team.

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